Verizon Connect
Verizon Connect Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verizon Connect has 1.6 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent products, Great coverage, Price.
Cons: Terrible customer service, Customer support nonexistent, Incompetent employees.Recent recommendations regarding this business are as follows: "Don't use", "Do not use", "Find another provider!", "Never work with Verizon Connect", "Ask even more questions and hope you deal with someone with a moral compass".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verizon Connect has 1.6 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent products, Great coverage, Price.
Cons: Terrible customer service, Customer support nonexistent, Incompetent employees.Recent recommendations regarding this business are as follows: "Don't use", "Do not use", "Find another provider!", "Never work with Verizon Connect", "Ask even more questions and hope you deal with someone with a moral compass".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Verizon Connect Reviews
"Very oor performance"
I've had Verizon Connect for almost 2 years now. It has failed and malfunctioned three times; the last time was in May of this year. I tried to cancel, and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very oor performance
I've had Verizon Connect for almost 2 years now. It has failed and malfunctioned three times; the last time was in May of this year.
I tried to cancel, and they told me I would owe them a bunch of money. I guess they don't understand a contract works two ways. I'm not paying them any more money because they cannot track my vehicle.
It's still showing it in the same place it was on May 3rd of this year. Stay away from these people; they're terrible.
- Poor equipment that fails regularly
Preferred solution: Cancel my contract remove any past duem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould not remove me as a driver from a company
Evidently my email is still attached to a company that I have not worked for in 7 months. Tried to get Verizon to remove my email and they would not cause they needed the company to remove me...do not understand why if I am not seeking info or trying to do anything else but distance myself from them..asked to speak to a supervisor and was told I would be told the same thing from them...told them that was fine...let them tell me.
Was put on hold and then they came back and said supervisor was on the other line with someone else. I said I would wait. Guy said it might be an hour or two.
I said I'd wait...he said they would just call me back. Definitely not good customer service!!!
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irvine, California
Gos system inaccurate and Customer support non existent
Just so everyone knows, don't use Verizon Connect for your GPS service. They are liars.
The product does not track the vehicles properly. Their customer support for it doesn't even exist. I left numerous emails trying to get them to fix the problems.
Hours on hold for nothing. Then they made me pay over $3,000 to cancel a non-working service.
- Systems inadequate
- Customer support nonexistent
Preferred solution: Price reduction
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Clarksville, Tennessee
Customer Service
Absolute WORST customer service I have ever had the displeasure to deal with! They say someone will contact me within 24-48 hours and no one EVER calls back. While the actual service with the GPS devices is good, it's not worth the HORRIBLE customer service.
User's recommendation: Find another provider!
Athens, Georgia
The absolute worst customer service I have ever had
There are no means to connect to a customer service rep that speaks English as a first language. Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service
The products are very good and coverage is excellent, system easy to use. The problem is customer service.
One department does not communicate with another, so what you agree with one department means nothing to another. Example - we received too many units. We were charged for the extra unit, and it took months to obtain a credit for the overcharge. It took almost a year to get a return authorization on the unused unit.
Additionally, when we terminated our agreement, and signed an agreement re: the cost to do so, the collections department disregarded that agreement and made weekly collection calls to our office, which I am still trying to resolve. This is either a grossly incompetent or deeply dishonest company.
- Excellent products
- Great coverage
- Terrible customer service
- Incompetent employees
Preferred solution: resolution of our cancellation issue
User's recommendation: Never work with Verizon Connect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHarrassment
I spent about another 45 minutes on the phone and found out that nothing had been done or started to cancel our contract with Verizon Connect even though I received an email on Jan 27, 2023 that they were going to cancel the contract. Still have not received any instructions on where to return the trackers.
Tech support would not return calls, finally went back to our salesman David Mills and ended up getting in touch with Linett Rios Managing Partner North America SMB Inside Sales. She told David Mills to go ahead with canceling of our contract on January 27, 2023 and we are still being harassed about making payments to them.
- Price
- Product did not work as advertised
- Terrible customer service
Preferred solution: I would like to be stopped by called to make a payment
User's recommendation: Do not buy this product
Dayton, Ohio
Lied to and mislead a then ignored
So I got a iPhone 15 pro from Verizon firstly I went back to Verizon after years of being with out phone service because I thought they were the greatest when I went there the first time well the guy who helped me told me he can give me the se watch with the phone and all I had to pay was the one time activation fee.so I told him that I went through being hacked he said he had apps that would prevent this
User's recommendation: Ask even more questions and hope you deal with someone with a moral compass
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Verified ReviewerNo follow up by Cust service or accounting
My account has been put on hold because of an ongoing case that never gets resolved, I purchased and paid 2 non-powered-asset-trackers but only received one. I am owed a credit for the purchase price and service billed for the one never received, plus I am still being billed for the one that the service was stopped.
Here are some of the emails of the history.
On Nov 18, 2022, at 8:25 AM, Taylor, Karen wrote:
Hello,
Great news you were approved to remove the one unit with no buyout/ETF. However when trying to cancel I ran into an error. The ESN needed to be cleaned up. It can take 14 business day or more with Holiday coming up.
You can call in for an update by calling 866-302-**** or email in this thread.
Very Respectfully,
Karen Taylor
Micro Customer Success Manager
Case Open Date: 04/19/2023
Subject: Finance / Contractual - Billing Question
Ticket Original Comment :
cx is missing a unit he is getting billed for a unit he does not have. Cx was supposed to get credit never received it.
Hi Carl,
The finance department approved $0 Early Termination Fee and credit for the 1 unit that was never shipped to you. I have finished processing the cancellation and shortly you will receive a DocuSign email. Please review and sign.
After you sign a member from the closing department may or may not contact you.
They will finalize and close. If you should receive an invoice with a buyout amount please forward to me.
--
Priscilla Betts
Micro Customer Success Manager
866-302-****
priscilla.betts@***.com
- No follow up by management
- No customer service
Preferred solution: Full refund
User's recommendation: Customer service is horrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to someone regarding my account and continuing with Verizon
Call me @ 504 915 **** third request.
While the products work once you finally receive them, their billing practices and adding equipment is a nightmare.
Preferred solution: Help getting new equipment and billing issues resolved
User's recommendation: If you are looking for a partner to help your vehicle tracking grow, I would find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get anyone on the phone for support with incorrect orders
What a joke this group is.
Difficult to get on the phone.
Send the wrong equipment.
If you do get someone on the phone you can't understand them
Find another company to use.
Preferred solution: An answer to my questions
Wrightsville, Pennsylvania
No response from anyone when you need them
We had units removed from the trucks and they did not stop billing us for those units. Then when asked to talk to an account rep no one ever responds.
You hit a dead end street every time. I am very frustrated with them, now they have us in collections what a joke I want to file a suit against them for the worst customer service.
User's recommendation: Do your homework before using these guys
Meridian, Mississippi
Collections issue for service not used and equipment returned
2-2021, Cancelled service and returned ELD Equipment shortly after receiving(went with another company, Verizon Connect was unable to install in a timely fashion & other circumstances left no choice but to use a different vendor.)
As of today, 11-1-2022, Verizon Connect have turned our company into 2 collections agencies.
Agency #1, McCarthy, Burgess & Wolff chose not to pursue collections after I spoke with them explaining the service had been cancelled, equipment returned and a case# from VC & email as proof. Evidently VC wasnt satisfied with their decision, received letter from Diversified Adjustments 9-2022 hoping to collect $2282.32!
These people have lost their rabbit-ass minds. Yeah, sure, here u go cause Ive been waiting to do just that, give $2282.32 to a company who makes billions a quarter for services not used and property I didnt keep or a collections agency who bought this for Pennys on the dollar for absolutely nothing too.
Companies set their terms, Ive got terms too and I just implemented them
User's recommendation: Pay attention Read the fine print and set your own terms
Do you still have the address you shipped equipment to? I've called, emailed, sent messages on our portal. I get the run around on the phone, transferred to multiple people and no one can give me an address and no one replies to emails or messages on portal.
Marrero, Louisiana
There hasn't been internet service in my area (70444) in over a month and all I get are robot calls and reps that don't listen. We have NO internet or hotspot. None!!!
I pay for wifi and I want wifi. It seems after a month a monkey should have figured out that we don't have internet service and fixed it.
But oh no. After tons of useless calls still no wifi. Everyone in the community is pissed and are talking about leaving Verizon. They just don't seem to care...
Useless. Angering. Wasted money...
I'm pissed!!! And so are my neighbors.
User's recommendation: Screw Verizon. They don't listen to complaints.
Jefferson City, Missouri
I have been using the same payment method for years and was told today that there was a communication error with my bank. I called my bank and they said everything was fine on their end and when I cal
Why should I have to go into detail about the fact that I've been using the same payment method for years and they have the audacity to tell me they were going to charge me a late fee because their system isn't working properly. Plenty of fish in the sea and it's time to recast my pole after I pay off the one device and switch to a new carrier. They're not getting another dime from me.lmao
User's recommendation: Lmao
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey make false contracts
I have contract for My van, in Holland I Called them several times when you talk About money they give someone on the phone that even not speak dutch or english
Preferred solution: Stop the contract
User's recommendation: Never make contract with this company
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Do you have an address to ship equipment back to? I know this isn't related to your review but I was hoping maybe you had an address you could share. They won't give it to me.