Anonymous
map-marker Dayton, Ohio

Lied to and mislead a then ignored

So I got a iPhone 15 pro from Verizon firstly I went back to Verizon after years of being with out phone service because I thought they were the greatest when I went there the first time well the guy who helped me told me he can give me the se watch with the phone and all I had to pay was the one time activation fee.so I told him that I went through being hacked he said he had apps that would prevent this
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User's recommendation: Ask even more questions and hope you deal with someone with a moral compass

Thad T Dsz

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Verified Reviewer

Harrassment

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Verizon Connect - Harrassment
Verizon Connect - Harrassment
Updated by user May 08, 2023

I spent about another 45 minutes on the phone and found out that nothing had been done or started to cancel our contract with Verizon Connect even though I received an email on Jan 27, 2023 that they were going to cancel the contract. Still have not received any instructions on where to return the trackers.

Original review May 03, 2023
Tech support would not return calls, finally went back to our salesman David Mills and ended up getting in touch with Linett Rios Managing Partner North America SMB Inside Sales. She told David Mills to go ahead with canceling of our contract on January 27, 2023 and we are still being harassed about making payments to them.
View full review
Loss:
$5000
Pros:
  • Price
Cons:
  • Product did not work as advertised
  • Terrible customer service

Preferred solution: I would like to be stopped by called to make a payment

User's recommendation: Do not buy this product

Carl M Ejt

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Verified Reviewer

No follow up by Cust service or accounting

My account has been put on hold because of an ongoing case that never gets resolved, I purchased and paid 2 non-powered-asset-trackers but only received one. I am owed a credit for the purchase price and service billed for the one never received, plus I am still being billed for the one that the service was stopped. Here are some of the emails of the history. On Nov 18, 2022, at 8:25 AM, Taylor, Karen wrote: Hello, Great news you were approved to remove the one unit with no buyout/ETF. However when trying to cancel I ran into an error. The ESN needed to be cleaned up. It can take 14 business day or more with Holiday coming up. You can call in for an update by calling 866-302-**** or email in this thread. Very Respectfully, Karen Taylor Micro Customer Success Manager Case Open Date: 04/19/2023 Subject: Finance / Contractual - Billing Question Ticket Original Comment : cx is missing a unit he is getting billed for a unit he does not have. Cx was supposed to get credit never received it. Hi Carl, The finance department approved $0 Early Termination Fee and credit for the 1 unit that was never shipped to you. I have finished processing the cancellation and shortly you will receive a DocuSign email. Please review and sign. After you sign a member from the closing department may or may not contact you. They will finalize and close. If you should receive an invoice with a buyout amount please forward to me. -- Priscilla Betts Micro Customer Success Manager 866-302-**** priscilla.betts@***.com
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Loss:
$350
Cons:
  • No follow up by management
  • No customer service

Preferred solution: Full refund

User's recommendation: Customer service is horrible!

James S Jzj

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Verified Reviewer

I need to speak to someone regarding my account and continuing with Verizon

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Call me @ 504 915 **** third request. While the products work once you finally receive them, their billing practices and adding equipment is a nightmare.
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Loss:
$1000

Preferred solution: Help getting new equipment and billing issues resolved

User's recommendation: If you are looking for a partner to help your vehicle tracking grow, I would find another company

James S Jzj

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Verified Reviewer

Can't get anyone on the phone for support with incorrect orders

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What a joke this group is. Difficult to get on the phone. Send the wrong equipment. If you do get someone on the phone you can't understand them Find another company to use.
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Preferred solution: An answer to my questions

Anonymous
map-marker Wrightsville, Pennsylvania

No response from anyone when you need them

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We had units removed from the trucks and they did not stop billing us for those units. Then when asked to talk to an account rep no one ever responds. You hit a dead end street every time. I am very frustrated with them, now they have us in collections what a joke I want to file a suit against them for the worst customer service.
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User's recommendation: Do your homework before using these guys

1 comment
Jennifer O Erg

Do you have an address to ship equipment back to? I know this isn't related to your review but I was hoping maybe you had an address you could share. They won't give it to me.

Anonymous
map-marker Meridian, Mississippi

Collections issue for service not used and equipment returned

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2-2021, Cancelled service and returned ELD Equipment shortly after receiving(went with another company, Verizon Connect was unable to install in a timely fashion & other circumstances left no choice but to use a different vendor.) As of today, 11-1-2022, Verizon Connect have turned our company into 2 collections agencies. Agency #1, McCarthy, Burgess & Wolff chose not to pursue collections after I spoke with them explaining the service had been cancelled, equipment returned and a case# from VC & email as proof. Evidently VC wasnt satisfied with their decision, received letter from Diversified Adjustments 9-2022 hoping to collect $2282.32! These people have lost their rabbit-ass minds. Yeah, sure, here u go cause Ive been waiting to do just that, give $2282.32 to a company who makes billions a quarter for services not used and property I didnt keep or a collections agency who bought this for Pennys on the dollar for absolutely nothing too. Companies set their terms, Ive got terms too and I just implemented them
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User's recommendation: Pay attention Read the fine print and set your own terms

1 comment
Jennifer O Erg

Do you still have the address you shipped equipment to? I've called, emailed, sent messages on our portal. I get the run around on the phone, transferred to multiple people and no one can give me an address and no one replies to emails or messages on portal.

Anonymous
map-marker Marrero, Louisiana

There hasn't been internet service in my area (70444) in over a month and all I get are robot calls and reps that don't listen. We have NO internet or hotspot. None!!!

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I pay for wifi and I want wifi. It seems after a month a monkey should have figured out that we don't have internet service and fixed it. But oh no. After tons of useless calls still no wifi. Everyone in the community is pissed and are talking about leaving Verizon. They just don't seem to care... Useless. Angering. Wasted money... I'm pissed!!! And so are my neighbors.
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User's recommendation: Screw Verizon. They don't listen to complaints.

Anonymous
map-marker Jefferson City, Missouri

I have been using the same payment method for years and was told today that there was a communication error with my bank. I called my bank and they said everything was fine on their end and when I cal

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Why should I have to go into detail about the fact that I've been using the same payment method for years and they have the audacity to tell me they were going to charge me a late fee because their system isn't working properly. Plenty of fish in the sea and it's time to recast my pole after I pay off the one device and switch to a new carrier. They're not getting another dime from me.lmao
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User's recommendation: Lmao

BringIT H

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Verified Reviewer
| map-marker Wateringen, South Holland

They make false contracts

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I have contract for My van, in Holland I Called them several times when you talk About money they give someone on the phone that even not speak dutch or english
View full review
Loss:
$500

Preferred solution: Stop the contract

User's recommendation: Never make contract with this company

Anonymous
map-marker Evansville, Indiana

Installation

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ELD is mandatory for my business. It was installed incorrectly on April 2nd. I notified you on both Monday and Tuesday. Tuesday, I talked to a gentleman who was very knowledgeable and helpful. However, after diagnosing the issue no one has attempted to come out and fix it. I can't stress enough how critical this is for my business.
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User's recommendation: Research who your 3rd party installer will be.

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